Refund policy

Returns

You may request a return within 14 days of delivery.

To be accepted, items must be:

  • Unwashed and free of odour, pet hair, or visible wear
  • Returned with the original box, drawstring pouch, and any inserts
  • Tried on indoors only — trying your weights on to check fit and feel is fine and expected

Items that have been worn in a workout, worn outdoors, washed, altered, or damaged after delivery are not eligible for return. If you believe your item is damaged or defective, email us before requesting a return and we will advise you on next steps.

How to start a return

  1. Email shopareteform@gmail.com with your order number and the reason for your return.
  2. We will reply within 2 business days with a return authorization and the return address.
  3. Ship the item back within 14 days of receiving your authorization, using a tracked service.

Please do not ship anything back before you receive a return authorization. Unauthorized returns may be refused or delayed. Until we receive your parcel, it remains your responsibility, so we strongly recommend keeping your tracking number.

Refunds

  • We inspect returns within 3 business days of receiving them and email you the outcome.
  • Approved refunds are issued to your original payment method within 2 business days of approval. Your bank or card issuer may take an additional 5–10 business days to post the credit — that timing is outside our control.
  • Original shipping charges are not refunded, except where the return is due to a damaged, defective, or incorrect item.
  • If your order qualified for free shipping and a partial return brings the remaining order below the free shipping threshold, the shipping cost we originally waived will be deducted from your refund.
  • If a discount was applied to your order, your refund reflects the price you actually paid.

If a return is rejected because it does not meet the conditions in the "Returns" section, we will contact you. You may have the item shipped back to you at your cost within 30 days. 

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please return your original order and place a new one.

Order changes and cancellations

  • We can change or cancel an order at no cost any time before it ships. Email us as soon as possible.
  • Once a parcel is handed to the carrier, it can no longer be changed. Wait for delivery and start a return.
  • Please check your shipping address at checkout. If a parcel is returned to us because the address was incorrect or incomplete, we will refund the order less the original shipping cost, or reship it once you cover shipping again.
  • Parcels refused at delivery are treated as returns and are subject to the rules and regulations under the "Returns" section.

Lost, delayed, or undelivered parcels

  • If tracking has not updated for 7 business days, contact us and we will open a trace with the carrier.
  • If a parcel is confirmed lost in transit, we will replace it or refund it in full.
  • If tracking shows delivered but you cannot locate your parcel, contact us within 7 days of the delivery scan and we will help investigate. We are not able to replace parcels confirmed as delivered to the address you provided, but we will do what we can.

Gifts

If you received an Arête as a gift, contact us with the order number or the purchaser's name and email. Approved gift returns are issued as store credit to you rather than a refund to the original purchaser.

Fair use

We reserve the right to refuse service or decline a return where we identify a pattern of excessive returns, resale activity, or fraudulent claims. We will always tell you if we do this and why.

Changes to this policy

We may update this policy from time to time. The policy in effect on the date of your order is the one that applies to your order.